Terms and Conditions

Welcome to ChitralMart! By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our services. If you do not agree with any part of these Terms and Conditions, please refrain from using our website.

1. General Information

  • Website: [ChitralMart.com]
  • Business Address: Shop No. 3, Main Adda, Booni Chitral
  • Contact Information:

2. Account Registration

  • To place an order or access certain features, you may be required to create an account with us. You agree to provide accurate, current, and complete information during the registration process and to keep your account details updated.
  • You are responsible for maintaining the confidentiality of your account and password, and you agree to notify us immediately of any unauthorized use of your account.

3. Product Information

  • We strive to provide accurate and up-to-date product descriptions and prices. However, we do not guarantee that product descriptions, prices, or other content on our site are free from errors.
  • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise.
  • We reserve the right to modify, discontinue, or change any product, price, or service at any time without prior notice.

4. Orders and Payments

  • By placing an order on our website, you are making an offer to purchase the selected products at the listed prices, subject to availability and our acceptance.
  • We accept various payment methods, including credit/debit cards and local payment gateways such as PayFast.
  • All orders are subject to verification and approval by us before being processed.
  • In case of issues with payment or stock availability, we will notify you and attempt to resolve the matter.

5. Shipping and Delivery

  • We offer delivery services to selected areas. Shipping charges may apply based on the location.
  • Delivery times are estimates and can vary depending on the courier and location. While we make efforts to ensure timely delivery, we are not responsible for any delays caused by external factors.
  • Once the products are shipped, we will provide tracking information for your order.

6. Refund and Return Policy

  • You can request a refund or exchange within 7 days of receiving the product, provided the item is unused, undamaged, and in its original packaging.
  • For more details, please refer to our Refund Policy.

7. Use of Website

  • You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disable, overburden, or impair the functionality of the website.
  • You are prohibited from using any content on the website for commercial purposes without our express permission.

8. Intellectual Property

  • All content, including text, graphics, logos, images, and software, is the property of ChitralMart and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, distribute, or modify any content from this website without prior written consent from us.

9. Limitation of Liability

  • ChitralMart is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
  • We are not responsible for any third-party websites or links that may be featured on our website.

10. Privacy Policy

  • By using our website, you consent to our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. Please check this page periodically for updates.

12. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes will be resolved under the jurisdiction of the courts in Peshawar.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@chitralmart.com
Phone: 03421331546
Address: Shop No. 3, Main Adda, Booni Chitral

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