At ChitralMart, we are committed to providing a seamless and reliable shopping experience. This Shipping/Service Policy outlines the terms and conditions related to the delivery of products and services from our online store.
1. Shipping Areas
We currently offer shipping to various locations within Pakistan. If your location is not covered, please contact us for further assistance.
2. Shipping Time
- Processing Time: All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
- Delivery Time: Delivery times depend on the shipping method and location. Estimated delivery time is usually between 3-7 business days from the date of order confirmation.
- Delays: While we strive to ensure timely delivery, please note that shipping times may vary due to external factors (e.g., weather conditions, courier delays, or stock availability).
3. Shipping Costs
Shipping costs will be calculated based on the destination, weight, and size of the order. The shipping cost will be clearly displayed at checkout before payment is made.
4. Order Tracking
Once your order is dispatched, we will send you a tracking number to help you track the progress of your shipment. You can track your order using the courier’s website or contact us for assistance.
5. Shipping Methods
We partner with trusted local courier services to deliver your orders. The available shipping options will be displayed at checkout. If you have a preferred courier, please contact us, and we will do our best to accommodate your request.
6. Packaging
We take extra care in packaging your products to ensure they reach you in perfect condition. All items are securely packed to prevent damage during transit.
7. Delivery Issues
- Incorrect Address: Please ensure that the shipping address provided is accurate and complete. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the order.
- Unsuccessful Delivery: If the courier is unable to deliver your order (e.g., due to being unable to contact you), it will be returned to our warehouse, and we will contact you to arrange re-delivery. Any additional charges for re-delivery will be the responsibility of the customer.
8. International Shipping
At this time, we only offer shipping within Pakistan. If you’re interested in purchasing from outside Pakistan, please contact us for alternative shipping options or assistance.
9. Return/Exchange Policy
For detailed information about returns and exchanges, please refer to our Refund Policy.
10. Service Availability
- We are dedicated to providing the highest level of service. If you have any issues with your order or need further assistance, please don’t hesitate to reach out to our customer support team.
- Customer Support: You can contact us via email at [info@chitralmart.com] or call us at [03421331546].
11. Terms & Conditions
All shipping services are subject to our Terms and Conditions and Privacy Policy. By placing an order with us, you agree to these policies.
12. Changes to Shipping/Service Policy
We reserve the right to update or modify this Shipping/Service Policy at any time. Any changes will be posted on this page with the updated date. Please check this page regularly for updates.