At ChitralMart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.
1. Information We Collect
When you use our website, make a purchase, or contact us, we may collect the following types of personal information:
- Personal Details: Name, email address, phone number, shipping address, and payment information.
- Order Information: Product details, order history, and transaction details.
- Website Usage Information: IP address, browser type, operating system, and browsing behavior on our website.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Order Processing: To complete and manage your purchases, process payments, and deliver products.
- Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
- Marketing Communications: To send you promotional offers, newsletters, or product updates (you can opt-out anytime).
- Website Improvement: To improve our website’s functionality, enhance the user experience, and personalize content.
3. Payment Information
- ChitralMart does not store your payment details (e.g., credit/debit card numbers). All transactions are processed securely through third-party payment gateways (such as PayFast).
- We use encryption protocols to ensure your payment data is handled safely.
4. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and improve our services.
- Cookies allow us to remember your preferences and provide personalized content. You can manage your cookie preferences through your browser settings.
5. How We Protect Your Information
We take the security of your personal information seriously. We implement standard encryption techniques and secure server technologies to safeguard your data.
- However, please note that no method of transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Sharing Your Information
- We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping partners).
- These third parties are bound by confidentiality agreements and are obligated to protect your information.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data that we hold.
- Update: Correct or update any inaccurate or incomplete information.
- Delete: Request the deletion of your personal data (subject to certain conditions).
- Opt-out: You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails.
8. Third-Party Links
Our website may contain links to third-party websites for additional services or information. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Please check this page regularly for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@chitralmart.com
Phone: 03421331546
Address: Shop No. 3, Main Adda, Booni Chitral