Refund Policy – ChitralMart
At ChitralMart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy below:
1. Eligibility for Refund
- You can request a refund within 7 days from the date of purchase.
- To be eligible for a refund, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.
- To complete your refund request, we require a receipt or proof of purchase.
2. Non-Refundable Items
- Digital products, software, or services are non-refundable once delivered/activated.
- Items on sale or promotional items may not be eligible for a refund unless damaged or defective.
3. Refund Process
- To initiate a refund, please contact us at info@chitralmart.com] with your order number and reason for the refund.
- Once your refund request is approved, you will receive a refund confirmation email.
- Refunds will be processed to the original payment method used for the order.
- It may take up to 7-10 business days for the refund to reflect in your account.
4. Return Shipping Costs
- The customer is responsible for return shipping costs. If the return is due to a defective or damaged product, we will cover the return shipping costs.
- If the product is returned for any other reason, the return shipping will be at the customer’s expense.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 3 days of receiving the product for a full refund or exchange.
6. Exchange Policy
- If you wish to exchange an item, please contact us within 7 days of receiving your order.
- Exchanges are only possible if the item is unused, undamaged, and in its original packaging.
For any further questions or assistance, please reach out to us at info@chitralmart.com].
Thank you for shopping with us!